FAQ

We've prepared a list of information to provide answers, whether on our services offered, philosophy and/or products.

What makes Message Factory and Oöm Ethikwear garments different from other manufacturers?

Our clothes are produced in Canada by conviction. Over 75% of our fabrics are knitted and dyed locally. This guarantees that our clothes are good for your health and have not damaged the health of those who participated in the manufacturing process. Our products are 100% cut, printed, embroidered, and sewn in Quebec. Thus, we work closely with our suppliers to guarantee product quality, reduce our carbon footprint, and promote local jobs.

What do you suggest for garment care?

All our fabrics are of high quality and easy to care for. Wash in cold water on the regular cycle and dry flat. No dryer, no ironing!

How can I get your clothes?

If you are a US Citizen please call us at 1.844.895.1150 to place an order. You can shop our Canadian website to see our newest collections.

I am not sure of my size. What to do?

Please note that our size scale is larger than the European standards. We dress according to American size standards. If, despite the size chart you still doubt, do not hesitate to write to us. We will be happy to advise you.

What sizes do you offer?

Our size ranges from very-small to very-very large in our online store.

We also produce specific Message Factory styles in plus size.

Do you offer a warranty?

We guarantee all products against manufacturing defects, without any reservation. If you are not satisfied with the shape, quality, color, or size of an item, you can return it free of charge for an identical item in another color or size.