Message Factory guarantees that all products manufactured and sold online do not contain any manufacturing defect. We will be happy to replace or credit any defective items. If you are not satisfied with the fit, quality, color, or size of an item, you can return it or exchange it for an item of another size or color. Items that have been laundered or altered in any way cannot be accepted for an exchange or return. Items purchased in the Message Factory online store cannot be exchanged or returned to Message Factory retailers.


RETURNS DURING HOLIDAYS: We will be happy to accept returns for items purchased as gifts in December until January 15. Your package must be shipped before this date to guarantee your refund. The goods must not be washed, worn, or damaged. All original labels must be attached. No price adjustment will be accepted.


Final sales policy

Items in the SALE - FINAL SALE section with prices ending .99 $ cannot be returned or exchanged.


To make a return or exchange:

If you are not completely satisfied with your new clothes, we invite you to return them to us within 10 days of the reception for a refund. The postmark date of the return will serve as the reference. Unfortunately, it is not possible to make an exchange for online purchases.


If you wish to change for a different size or color, we invite you to make a return / refund request and then place a new order. If the item purchased is no longer available for the same price or was purchased using a promotional code, we will be happy to assist you. Please contact our customer service by email at info@messagefactory.ca or by phone at 450-895-1150

Returns in Canada

  1. Go to the return section, you will need your order number to complete the request. For each item to be returned, indicate the reason for the return.
  2. We will send you the return label to print. No item will be refunded without authorization.
  3. Place the items you want to return in the recycled poly bag in which they were previously delivered.
  4. Use the unused adhesive tape to close the bag and affix the prepaid return label to the package.
  5. Bring your package to a Canada Post counter to ship your return.

Returns can be made directly to our warehouse store in Saint-Jean-sur-Richelieu. Items must be received within 30 days of the date of purchase. The refund will be made the next business day electronically, and you will receive a confirmation by email. Note that it can take 5 to 10 business days for the credit to appear on your credit card statement.


If you need assistance or have any questions, please contact-us.

United States Returns

  1. Go to the return section, you will need your order number to complete the request. For each item to be returned, indicate the reason for the return.
  2. We will confirm the return authorization by email, and a pickup will be scheduled with a carrier.
  3. Place the items you want to return in the recycled plastic bag in which they were previously delivered.
  4. Use the unused adhesive tape to close the bag and stick the return label on the package.
  5. If you are not present during the pickup, a second pickup will be automatically scheduled.

Items must be received within 30 days of the date of purchase. Please allow 10 business days for receipt and processing of your return.

If you need assistance or have any questions, please contact-us.

International Returns

Returns are the responsibility of the buyer for international orders. Once the return is authorized by customer service, items must be shipped to the address below:

MESSAGE FACTORY
Customer return service
228A rue Richelieu
Saint-Jean-sur-Richelieu, Quebec 
J3B 6X8 Canada